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SKGenius Mobile App FAQ


SKGenius attendance software is a vital tool to track your employees' hours, schedules, and productivity.  We will show you how to troubleshoot some of the most common time and attendance software issues, and how to prevent them from happening again.


Please make sure that location services on the phone are turned on so that we can get visibility of the Field staff’s geo-ordinates.

Enabling Location Services on Android

Enabling Location Services on iPhone

Please position the NFC card in an area with Internet reception.

A strong internet connection is recommended to use SKGenius features without interruptions. If you’re having trouble, you may want to turn your phone off and back on and verify that your device is connected to the internet.

There is No service where NFC tag/A4 poster is positioned?  

Move to an area with service (otherwise organise a tablet if the cost justifies it)

The Field Staff/Cleaner claims they cannot download SKGenius

(iPhone) Watch them go to the app store and download ensure the cleaner knows their apple ID password, if they do not, they must reset it or we create a new apple ID. If you continue to have troubles update the phone to the latest version.
Updating your iPhone

(Android) do the same, if phone is an android and we can download it another way. If phone is not “smart” and you have a tablet use the tablet to log them in. if no tablet and phone not compatible put a request in for a phone to be purchased for them (regional areas only, small sites with no tablet only)

Cleaners has downloaded app but can’t log in

Login to SKGenius and check the spelling of last name & mobile number in SKGenius

Navigate to HR>Employee/staff to ensure it matches with what the cleaner is entering on the app. 

If the data is different confirm which correct and current and update the incorrect and not current data in either the app or genius admin HR>people/staff

Cleaner cannot sign in
Check if the surname and mobile number is correct 
  1. Go to Users -> User Management
  2. Type the name of the user and double check if the mobile number and surname is correct
The App does not appear on the Apple App Store

Upgrade to the latest version on your iPhone

The iPhone 6 does NOT support IOS 15 but the iPhone 6s and iPhone 6s Plus does.

Older versions of iPhone 5 does not support IOS 15 and cannot be downloaded on the App Store.

The Site list under “Staff Check In” is empty

The Field staff have been assigned to a Site in SKGenius

  1. Go to Users -> User Assignment
  2. Assign the relevant sites to the Field worker
I receive an NFC error when I try to check in or check out.

NFC is automatically enabled on all modern iPhone and Android phones (including Samsung) 

Other Android phones require NFC to be turned on

The SKGenius mobile app is returning the following error about permissions.

Uninstall the app and reinstall it and make sure that the permissions are enabled.


I cannot find SKgenius on the Play Store or I receive the error Phone is not compatible with SKGenius

Install the App from the website

  1. Download the app from the website
  2. Open the downloaded application
  3. Click “Settings”
  4. Turn on “Allow Apps from this source”
  5. Go Back
  6. If Play Protect is enabled you will get this message click on “Install Anyway”Or Click on “Install”

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