SKGenius Mobile App FAQ
SKGenius attendance software is a vital tool to track your employees' hours, schedules, and productivity. We will show you how to troubleshoot some of the most common time and attendance software issues, and how to prevent them from happening again.
Please make sure that location services on the phone are turned on so that we can get visibility of the Field staff’s geo-ordinates.
Please position the NFC card in an area with Internet reception.
A strong internet connection is recommended to use SKGenius features without interruptions. If you’re having trouble, you may want to turn your phone off and back on and verify that your device is connected to the internet.
Move to an area with service (otherwise organise a tablet if the cost justifies it)
(iPhone) Watch them go to the app store and download ensure the cleaner knows their apple ID password, if they do not, they must reset it or we create a new apple ID. If you continue to have troubles update the phone to the latest version.
Updating your iPhone
(Android) do the same, if phone is an android and we can download it another way. If phone is not “smart” and you have a tablet use the tablet to log them in. if no tablet and phone not compatible put a request in for a phone to be purchased for them (regional areas only, small sites with no tablet only)
Login to SKGenius and check the spelling of last name & mobile number in SKGenius
Navigate to HR>Employee/staff to ensure it matches with what the cleaner is entering on the app.
If the data is different confirm which correct and current and update the incorrect and not current data in either the app or genius admin HR>people/staff
- Go to Users -> User Management
- Type the name of the user and double check if the mobile number and surname is correct
Upgrade to the latest version on your iPhone
The iPhone 6 does NOT support IOS 15 but the iPhone 6s and iPhone 6s Plus does.
Older versions of iPhone 5 does not support IOS 15 and cannot be downloaded on the App Store.
The Field staff have been assigned to a Site in SKGenius
- Go to Users -> User Assignment
- Assign the relevant sites to the Field worker
NFC is automatically enabled on all modern iPhone and Android phones (including Samsung)
Other Android phones require NFC to be turned on
Uninstall the app and reinstall it and make sure that the permissions are enabled.
Install the App from the website
- Download the app from the website
- Open the downloaded application
- Click “Settings”
- Turn on “Allow Apps from this source”
- Go Back
- If Play Protect is enabled you will get this message click on “Install Anyway”Or Click on “Install”