About Us
For over 50 years, SKG Services has built a reputation as a trusted provider of soft services across Australia. Our expertise spans cleaning, security, maintenance, and bundled services, with a client base that includes government premises, healthcare, education, commercial, industrial, scientific, and retail sectors.
With the certifications, insurances, and clearances required to operate in diverse environments, SKG prides itself on delivering professional, reliable, and compliant services. Our mission is simple: to let our clients focus on running their business while we take care of the rest.
The Role
We are seeking a Business Systems Analyst to join our team and play a pivotal role in the ongoing development of SKGenius, our proprietary CRM platform. This position will drive system optimisation, deliver data-driven insights, and support end-users through training and change management.
This is a fantastic opportunity for an experienced analyst who thrives at the intersection of business needs, technology solutions, and user engagement.
Key Responsibilities
- Analyse business requirements, data trends, and system performance to deliver actionable insights.
- Develop and maintain Power BI dashboards, reports, and data visualisation tools.
- Support system testing (functional, regression, and UAT) and contribute to SKGenius development priorities.
- Ensure data integrity, governance, and compliance with ISO standards.
- Collaborate with stakeholders to define metrics, KPIs, and system improvements.
- Collaborates with stakeholders to ensure proposed solutions align with business objectives.
- Design and deliver user training programs, manuals, and onboarding sessions as per the client and project needs.
- Drive change management initiatives to ensure the successful adoption of SKGenius enhancements.
Qualifications & Skills
- Bachelor’s degree in IT, Computer Science, Business Information Systems, or related discipline (postgraduate qualifications desirable).
- Proven experience as a Business/Systems Analyst within IT or service-based industries.
- Strong skills in requirements gathering, data analysis, process optimisation, and system integration.
- Proficiency with Power BI (or Tableau), SQL, and familiarity with Python or R.
- Knowledge of Agile/Scrum project methodologies and tools (e.g., Trello, Jira).
- Experience in user training, change management, and software testing methodologies.
- Excellent communication skills with the ability to translate technical concepts into practical business outcomes.
Why Join SKG?
- Be part of a long-standing, reputable company with a national footprint.
- Play a key role in shaping and enhancing SKGenius, a proprietary platform driving operational excellence.
- Work in a collaborative team environment that values innovation and continuous improvement.
- Competitive salary package inclusive of superannuation and allowances.
- Commitment to international standards in quality, safety, environmental management, and social responsibility.
