Reporting

The Quality Management Standard overarches all activities. Procedures are documented and reported to cover all key areas e.g. document and records, management reviews, auditing, customer requirements, training and regulatory monitoring. Daily operations run in accordance with the established procedures. These operation procedures, in some instances akin to duty statements, have been developed to cover key tasks, such as the contract cleaning management procedures. These provide the Client Service Managers with a clear blueprint on how to manage their client sites, e.g. mobilisation for new contracts, quality control, responding to complaints, feedback to clients, monitoring performance, monthly reports and ensuring material supply.